Welcome to Live Agent support
Last Updated: Aug 10, 2021
            This privacy policy (“Policy”) describes how Finzly, Inc. (“Finzly”, “we”, “us”, or “our”) collects, uses, protects and shares personal information of
            users of this website, www.finzly.com (the “Site”). Finzly is a North Carolina company that exists to provide innovative banking solutions to banks
            and financial institutions so that they can better serve their banking customers (the “Services”).  This Privacy Policy is incorporated into and forms
            part of our Terms of Use. In addition, please note that this Privacy Policy does not apply to Personal Information collected through means other than
            the Site or when you otherwise interact with us online.
            By accessing the Site, you are declaring that you have read and understand the terms of this Privacy Policy and that you agree to the practices
            described herein.  If you do not agree with this Privacy Policy, please do not access the Site or submit any Personal Information to us.
            1.	What Information We Collect
            We respect your information and our goal is to collect as little user information as possible while still providing a quality service to you. We may
            collect both Personally Identifiable Information (PII) and Non-Identifiable Data (collectively your “Information”). PII is any information which
            can be used to identify you, such as, your name, mailing address, e-mail address, telephone, or other information unique to you.  Non-Identifiable
            Data, on the other hand, is anonymous data that cannot be used to distinguish or trace your identity, such as device IDs, or other similar data.
            We manage the information in a range of ways.
            Information You Give Us. We collect Information when you complete an account opening process on the application. The Personal Information collected
            during these interactions may vary based on what you choose to share with us, but it will generally include the information needed to open the account.
            Cookies. No information is stored in cookie.
            2.	How We Use Your Information
            We may use your Information for various purposes, including the following:
            •	Completion and support of the current activity
            •	To respond to your inquiries, comments, feedback, or questions. 
            •	Improvement of our products & services
            3.	Sharing of Your Information
            None of your information is shared with any 3rd parties. We can also guarantee that this data stays in the geographic region you select in the live
            agent session. All the information shared solely used by the bank’s agent to support the account opening process. 
            4.	Data Security
            A Live Agent session only shares the browser tab in which the session started, not your entire screen or any other data on your computer. We don’t 
            store any personal information or session data on disk; and when nothing is stored nothing can be lost, so your data is never at risk. 
            5.	Security & Compliance
            We keep your information private and secure. We use this information to complete the account opening process. Your privacy is very important to us!
            Our secure servers protect your information using advanced encryption techniques and firewall technology. We employ TLS 1.3 transport security, 
            full audit log features, and masking of sensitive data for security and compliance. We use strong SHA-256 SSL encryption for data in transit. All
            sessions are initiated with a secure web connection and deployed with a secure-first approach and monitored 24/7.
            6.	Children’s Privacy
            Our Site and affiliated Services are not for use by anyone under the age of 18. We therefore do not knowingly collect Information from children.
            If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware
            that we have collected personal information from a child without verification of parental consent, we will take reasonable steps to remove such 
            information from our servers. We will not knowingly use or disclose  personal information collected from children for any purpose.
            7.	Changes to this Privacy Policy
            We reserve the right to change this Privacy Policy and our Terms of Use at any time. When we do, we will post an updated version on this page, 
            unless another type of notice is required by applicable law. By continuing to use our Site or providing us with your Information after we have 
            posted an updated Privacy Policy, or notified  you by other means if applicable, you consent to the revised Privacy Policy and practices described 
            in it. You should periodically check the Site and this privacy
            page for updates.
            8.	 Contact Us
            We welcome your comments or questions about this Privacy Policy. Please contact us at info@finzly.com